Hellenic Netbanking

LEARN MORE

· Overview

· Features

· How to access the Service

· Browser Requirements

· Security

Hellenic Net Banking Service is the property of Hellenic Bank Public Company Ltd based in Cyprus and can be accessed through the Bank's web page www.hellenicbank.com or directly at www.hellenicnetbanking.com.

It provides the customers of Hellenic Bank the means to perform Banking activities online real time, 24 hours a day, 365 days a year from all over the world, home or office, wherever access to the Internet is available. Details related to Net Banking requirements are available under the "Browser Requirements" Section later in this document.

This document is a general description of the Service. Extensive and in detail description on the usage of each feature can be obtained in the "Help" section within the Service.

:: Overview

Net Banking for Business is a complete Internet Banking solution that has been designed specifically for Companies that seek a real time monitoring of their financial activities with Hellenic Bank.

The accounts of the Company are grouped under a unique ‘Customer' number that contains common information related to these accounts.

The subscription to Net Banking for Business can be grouped into different categories with multiple users and level of access. It is up to the Company to decide the 'Level of Access' of each user and 'Access rights' for each account:

- Access to a specific account for viewing purposes only. The user can perform activities that do no involve transfer of funds.

- Access to a specific account for both viewing purposes and preparation of transactions to be authorised by other Users.

- Access to a specific account for both viewing and authorisation of transactions prepared by other Users.

- Access to a specific account for both viewing and authorisation of transactions prepared by self or other Users. The Company may choose not to allow authorisation of self-prepared transactions.

- Access to a specific account for authorisation of transactions by a single User "Single Authorisation" or in combination with another User "Dual Authorisation".

- Access to a specific account for preparing and/or authorisation of transactions. The specified User will not be able to view the balances of this account.

- Access to a specific account for both viewing purposes and authorisation of transactions to specific beneficiaries only.

Net Banking for Business Service has been designed with the customer convenience in mind therefore, the navigation is simple and self-explanatory. The information presented on screen is structured into tables and input forms to save the User from unnecessary queries and waste of time.

All available activities of the Service are grouped into six main Sections located on the top of the screen for faster access to any of the sections at any time during your session with our Service:

Welcome
This is the default screen when entering the Service. Local and International News as well as News and Events of our Bank are grouped here for your information.

Balance
View specific information related to the accounts of your Company, balances, Statements and Reports, for better monitoring of the financial activities of your Company.

Transfers
Perform different types of single or multiple transfers, Payments in Cyprus and worldwide as well as Standing Orders with 'Single' or 'Dual' authorisation rights according to your Company requirements.

Others
Perform requests or other activities that do not include financial transactions for better monitoring of your Company's banking needs.

Alerts
Review and Setup flexible Alerts for better monitoring of the movement of your financial transactions.

Net Products
Create and maintain Flexible Fixed deposits directly from your office and with more favorable interest rates.

Help
Detailed help facility is available online for your convenience. Our Hellenic Bank Service Line is available however for any further information or assistance you may require.

Hellenic Bank Service Line is especially trained to provide information and assistance for the proper use of Net Banking Service and address problems related to the Service on working days, from 08:00 to 21:30.

:: Features

- Reviewing of local and international financial news
- Reviewing of financial news and events of the Bank
- Balances, Interest, Interest Rates and other account details
- Account statements with transactions of more than nine years
- Printing and downloading of balances and account statement
- Local and International (SWIFT & SEPA) transactions
- View image of a requested international transaction (SWIFT image)
- Authorisation of local and international transactions by one (single) or two (Dual) signatories
- Sending of Payroll files for processing
- Sending of Multiple Transaction files for processing
- Definition of specific beneficiaries/partners for monitoring/controlling of transfers/payments
- Creation and maintenance of Standing Orders
- Reviewing of Exchange Rates of more than nine years
- Secure Communication between the customer and the bank via electronic Mail (Bank Mail)
- Email or SMS Alert on Arrival of Funds
- Email or SMS Alert on Debit Entries
- Email or SMS Alert on Account Balance
- Email or SMS Alert on opening of Letter of Credit
- Email or SMS Alert with the Exchange rates
- Ordering or chequebooks
- Request the stop of a Cheque Payment
- Reviewing the cheques presented to the Bank for payment
- View the image (Cheque image) of the actual cheque presented to the Bank for payment
- Creation and maintenance of Fixed Deposits

:: How to Access the Service

To apply for this Service, simply fill-in the available application form at www.hellenicnetbanking.com or contact any Branch of Hellenic Bank.

When the agreement for the use of Net Banking Service is signed between your Company and the Bank, all Users of the Company will be provided with a number known as "Business ID" common for all Users and unique personal login information (Subscriber ID, Security Password and Authorisation PIN) in order to have access to the accounts of the Company.

If the Company will perform transactions, the use of a Digipass device will be necessary to be used for further security (At extra cost).

According to the Bank's policy and local Regulations, the registration procedure cannot be completed through the Internet or e-mail for security reasons and all documents must bear the original signatures of the persons involved in the registration.

The use of Hellenic Net Banking Service is currently free of charge to all Hellenic Bank customers.

Hellenic Bank reserves the right to deny the access to this Service to any person that the Company may wish to authorise at the Bank's discretion.

:: Browser Requirements

Net Banking Service is accessible wherever access to the Internet is available and supports both Windows and Macintosh operating Systems.

Difficulties may be experienced however if using previous versions Browsers or new versions that have not yet been tested to ensure compatibility with our Service.

Hellenic Bank reserves the right to prevent access to Net Banking through certain Browsers for security reasons.

For maximum results in the speed of downloading data and quality in viewing of tables we recommend the following hardware & Software settings:

Windows Operating System:
Microsoft Internet Explorer 5.5+ and Netscape 6+ Browsers with 128 bit Data Encryption.

- Pentium III PC (133Mhz or higher)
- Windows98 or higher
- Browser that supports 128-bit data encryption
- 128MB RAM or higher - Modem 28.8kps or higher
- 1024x768 pixels of Resolution

Macintosh:
Netscape communicator 4.72+ and Netscape Navigator 6+ with 128 bit Data Encryption.

- Mac OS 8.6 or higher
- Processor G3 or higher
- 128MB RAM or higher
- Modem 28.8kps or higher
- 1024x768 pixels of Resolution

:: Security

Our Service meets high standards of security with strong data encryption and User authentication to ensure confidentiality and security for our customers. All our security procedures however, have to be followed and all necessary measures should be taken by our customers to safeguard their login information.

The unique 'Subscriber ID' and 'Security Password' together with the 'Business ID' are always necessary to access the Service. First time users are forced to change both their 'Security Password' and 'Authorisation PIN' provided by the Bank for security purposes.

The 'Authorisation PIN' acts as a second level of security when performing transactions. It is necessary to be used in order to complete the transaction.

Hellenic Bank has also introduced the "Digipass" technology when performing transactions for even further security.

Digipass is a small portable device with Strong authentication. At a touch of a button, it initiates a unique one-time password and in combination with the 'Authorisation PIN' enables the User to perform fund transfers and payments with higher security.

It weights only 10 grams and can be carried on a key chain or simply in your pocket or purse.

Hellenic Bank will never ask you for your Security Password or Authorisation PIN over the telephone, in an electronic message, or in any written communication.

Please refer to our Terms and Conditions and Security documents for details related to your Security duties with Hellenic Net Banking Service.