Hellenic Netbanking

LEARN MORE

· Overview

· Features

· How to access the Service

· Browser Requirements

· Security

Hellenic Net Banking Service is the property of Hellenic Bank Public Company Ltd based in Cyprus and can be accessed through the Bank’s web page www.hellenicbank.com or directly at www.hellenicnetbanking.com.

It provides the customers of Hellenic Bank the means to perform Banking activities online real time, 24 hours a day, 365 days a year from all over the world, home or office, wherever access to the Internet is available. Details related to Net Banking requirements are available at the Browser Requirements Section later in this document.

This document is a general description of the Service. Extensive and in detail description on the usage of each feature can be obtained in the "Help" section within the Service. The most commonly asked questions have been grouped under the Frequently asked questions(FAQ) Section.

:: Overview

The Business version of Net Banking is a complete Internet Banking solution that has been designed specifically for Companies that seek a real time monitoring of their finances with Hellenic Bank.

For example, the Company accounts are grouped under a unique ‘Customer’ number that contains common information related to these Accounts.

For subscriptions with multiple Users, these can be grouped into different categories. It is up to the Company to decide the 'Level of Access' of each user and 'Access rights' for each account:

- Access to a specific account for viewing purposes only. The user can perform activities that do no involve funds transfer.

- Access to a specific account for both viewing purposes and preparation of transactions to be authorised by other Authorised Users.

- Access to a specific account for both viewing purposes and authorisation of transactions prepared by other Authorised Users.

- Access to a specific account for both viewing purposes and authorisation of transactions prepared by self or other Authorised Users. The Company may choose not to allow authorisation of self-prepared transactions.

- Access to a specific account for authorisation of transactions prepared alone or in combination with another authorised user.

- Access to a specific account for both viewing purposes and authorisation of transactions to specific beneficiaries only.

Net Banking Service for Business has been designed with the customer convenience in mind therefore, the navigation is simple and self-explanatory. The information presented on your screen is structured into tables and input forms to save you from unnecessary queries and waste of time.

All available activities of the Service are grouped into six main Sections located on the top of the screen for faster access to any of the sections at any time during your session with our Service:

Welcome
This is the default screen when entering the Service. Local and International News as well as News and Events of our Bank are grouped here for your information.

Balance
Review specific information related to the accounts of your Company for information purposes and better monitoring of the financial activities of your Company.

Transfers
Perform different types of single or multiple transfers, Payments and Standing Orders with 'Single' or 'Dual' authorisation rights according to your Company requirements.

Others
Perform requests or other activities that do not include financial transactions for better monitoring of your Company's banking needs.

Alerts
Review and Setup four different types of Alerts for better monitoring of the movement of your financial transactions.

Help
Detailed help facility is available online for your convenience. Our Hellenic Bank Service Line is available however for any further information or assistance you may require.

Hellenic Bank Service Line is especially trained to provide information and assistance for the proper use of Net Banking Service and address problems related to the Service on working days, from 08:00 to 21:30.

:: Features

- Reviewing of local and international financial news
- Reviewing of financial news and events of the Bank
- Balances, Interest, Interest Rates and other account details
- Account statements with transactions of more than five years
- Printing and downloading of account statement
- Local and International (SWIFT) transactions
- Authorisation of local and international transactions by one or two authorised signatories
- Sending of Payroll files for processing
- Sending of Multiple Transaction files for processing
- Definition of specific beneficiaries/partners for monitoring/controlling of transfers/payments
- Creation and maintenance of standing orders
- Reviewing of Exchange Rates of more than five years
- Secure Communication between the customer and the bank via electronic Mail (Bank Mail)
- Email or SMS Alert on Arrival of Funds
- Email or SMS Alert on opening of Letter of Credit
- Email or SMS Alert on Account Balance
- Ordering or chequebooks
- Request the stop of a Cheque Payment
- Reviewing the cheques presented to the Bank for payment

:: How to Access the Service

To apply for this Service, simply fill-in the available application form at www.hellenicnetbanking.com or contact any Branch of Hellenic Bank.

When the agreement for the use of Net Banking Service is signed between your Company and the Bank, all Authorised Users of the Company will be provided with a common Business ID and unique personal login information (Subscriber ID, Security Password and Authorisation PIN) in order to have access to the accounts of the Company.

In the case the Company will perform transactions with large amounts, the use of a Digipass device will be necessary to be used for further security.

Please note that according to the Bank’s policy and local Regulations, the registration procedure cannot be completed through the Internet or e-mail, for security reasons and all documents must bear the original signatures of the persons involved in the registration.

The use of Hellenic Net Banking Service is currently free of charge to all Hellenic Bank customers.

Hellenic Bank reserves the right to deny access to this Service to any person that the Company may wish to authorise at the Bank’s discretion.

:: Browser Requirements

Our Net Banking Service is accessible wherever access to the Internet is available and supports both Windows and Macintosh operating Systems.

Difficulties may be experienced however if using previous versions Browsers or new versions that have not yet been tested to ensure compatibility with our Service.

Hellenic Bank reserves the right to prevent access to Net Banking through certain Browsers for security reasons.

In case of problems accessing Net Banking, please refer to our Problems Connecting document or contact Hellenic Bank Service Line for on-line assistance.

Queries related to the general use and settings of a computer's operating system or technical queries relating to your Internet or Network connection is not the responsibility of Hellenic Bank Service Line and in this case, a computer professional or the administrator of your Network should be informed.

For maximum results in the speed of downloading data and quality in viewing of tables we recommend the following hardware & Software settings:

Windows Operating System:
Microsoft Internet Explorer 5.5+ and Netscape 6+ Browsers with 128 bit Data Encryption.

- Pentium III PC (133Mhz or higher)
- Windows98 or higher
- Browser that supports 128-bit data encryption
- 128MB RAM or higher - Modem 28.8kps or higher
- 1024x768 pixels of Resolution

Macintosh:
Netscape communicator 4.72+ and Netscape Navigator 6+ with 128 bit Data Encryption.

- Mac OS 8.6 or higher
- Processor G3 or higher
- 128MB RAM or higher
- Modem 28.8kps or higher
- 1024x768 pixels of Resolution

:: Security

Our Service meets high standards of security with strong data encryption and User authentication to ensure confidentiality and security for our customers. All our security procedures however, have to be followed and all necessary measures should be taken by our customers to safeguard their login information.

The unique Subscriber ID and Security Password together with the Business ID are always necessary to access the Service. First time users are forced to change both Security Password and Authorisation PIN provided by the Bank for security purposes.

The Authorisation PIN acts as a second level of security when performing transactions. It is necessary to be used in order to complete the transaction.

Hellenic Bank has also introduced the "Digipass" technology when performing transactions with large amounts, for even further security.

Digipass is a small portable device with Strong Authentication. At a touch of a button, it initiates a unique one-time password and in combination with the Authorisation PIN enables the User to perform fund transfers and payments with higher security.

It weights only 10 grams and can be carried on a key chain or simply in your pocket or purse.

Hellenic Bank will never ask you for your Security Password or Authorisation PIN over the telephone, in an electronic message, or in any written communication.

Please refer to our Terms and Conditions and Security Sections for details related to your Security duties with Hellenic Net Banking Service.