Hellenic Netbanking

LEARN MORE

· Overview

· Features

· How to access the Service

· Browser Requirements

· Security

Hellenic Net Banking Service is the property of Hellenic Bank Public Company Ltd based in Cyprus and can be accessed through the Bank’s web page www.hellenicbank.com or directly at www.hellenicnetbanking.com.

It provides the customers of Hellenic Bank the means to perform Banking activities online real time, 24 hours a day, 365 days a year from all over the world, home or office, wherever access to the Internet is available. Details related to Net Banking requirements are available at the Browser Requirements section later in this document.

This document is a general description of the Service. Extensive and in detail description on the usage of each feature can be obtained in the "Help" Section within the Service. The most commonly asked questions have been grouped under the Frequently asked questions(FAQ) Section.

:: Overview

The Personal Version of Net Banking Service is a complete Internet Banking solution that has been designed especially for individuals who seek a real time monitoring of their finances with Hellenic Bank.

It has been designed with the customer convenience in mind therefore, the navigation is simple and self-explanatory. The information presented on your screen is structured into tables and input forms to save you from unnecessary queries and waste of time.

All available activities of the Service are grouped into five main Sections on the ‘Navigation bar’, located on the top of your screen for faster access to any of the sections at any time during your session with our Service:

Banking
Review and perform financial transactions directly from your computer or from your mobile phone such as Account Balances and Statements, Funds transfers and Payments, Standing Orders and pioneering internet products.

Bank Mail
Exchange secure Communication between the customer and the bank via electronic Mail.

Alerts
Review and setup new Alerts for better monitoring of your financial transactions.

Settings
Review the personal information regarding your Subscription to Net Banking, change your Authorisation PIN and setup your Digipass device.

Help
Help facility is available online for your convenience. Our Hellenic Bank Service Line is available however for any further information you may require.

Hellenic Bank Service Line is especially trained to provide information and assistance for the proper use of Net Banking and address problems related to the Service on working days, from 08:00 to 21:30.

:: Features

- Balances, Interest, Interest Rates and other account details
- Account statements with transactions of more than five years
- Printing and downloading of account statement
- Local and International (SWIFT) transactions
- Creation and maintenance of standing orders
- Creation and maintenance of non-plastic Cards (Net Secure)
- Creation of Electronic Account (Net Account) with or without Limit with better Interest rates
- Creation of Electronic Fix Deposit (Net Fixed) with favorable Interest
- Maintenance of your current Fixed deposits
- Application for electronic Loan (Net Loan) with better interest rates
- Balances, Statements, Funds transfers, Exchange Rates and more through your Mobile phone (NetSMS)
- Reviewing of Exchange Rates of more than five years
- Secure Communication between the customer and the bank via electronic Mail (Bank Mail)
- Setting up Alerts
- Ordering or chequebooks
- Reviewing the cheques presented to the Bank for payment
- Request the stop of a Cheque Payment
- On-line Help

:: How to Access the Service

To apply for this Service, simply fill-in the available application form at www.hellenicnetbanking.com or visit any Hellenic Bank Branch.

When the agreement for the use of Net Banking is signed between you and the Bank, you will be provided with unique personal login information (Subscriber ID, Security Password and Authorisation PIN) in order to have access to your accounts.

In the case of performing transactions with large amounts, the use of a Digipass device will be necessary to be used for further security.

Please note that according to the Bank’s policy and local Regulations, the registration procedure cannot be completed through the Internet or e-mail, for security reasons and all documents should bear the original signatures of the persons involved in the registration.

The use of Hellenic Net Banking Service is currently free of charge to all Hellenic Bank customers.

Hellenic Bank reserves the right to deny access to this Service to any person, at the Bank’s discretion.

:: Browser Requirements

Our Net Banking Service is accessible wherever access to the Internet is available and supports both Windows and Macintosh operating Systems.

Difficulties may be experienced however if using previous versions Browsers or new versions that have not yet been tested to ensure compatibility with our Service.

Hellenic Bank reserves the right to prevent access to Net Banking through certain Browsers for security reasons.

In case of problems accessing Net Banking, please refer to our Problems Connecting document or contact Hellenic Bank Service Line for on-line assistance.

Queries related to the general use and settings of a computer's operating system or technical queries relating to your Internet or Network connection is not the responsibility of Hellenic Bank Service Line and in this case, a Computer professional or the administrator of your Network should be contacted.

For maximum results in the speed of downloading data and quality in viewing of tables we recommend the following hardware & Software settings:

Windows Operating System:
Microsoft Internet Explorer 5.5+ and Netscape 6+ Browsers with 128 bit Data Encryption.

- Pentium III PC (133Mhz or higher)
- Windows95 or higher
- Browser that supports 128-bit encryption
- 128MB RAM or higher - Modem 28.8kps or higher
- 1024x768 pixels of Resolution

Macintosh:
Netscape communicator 4.72+ and Netscape Navigator 6+ with 128 bit Data Encryption.

- Mac OS 8.6 or higher
- Processor G3 or higher
- 128MB RAM or higher
- Modem 28.8kps or higher
- 1024x768 pixels of Resolution

:: Security

Our Service meets high standards of security with strong data encryption and User authentication to ensure confidentiality and security for our customers. All our security procedures however, have to be followed and all necessary measures must be taken by our customers to safeguard their login information.

The unique Subscriber ID and Security Password are always necessary to access the Service. First time users are forced to change both Security Password and Authorisation PIN provided by the Bank for security purposes.

The Authorisation PIN acts as a second level of security when performing transactions. It is necessary to be used in order to complete the transaction.

Hellenic Bank has also introduced the "Digipass" technology when performing transactions with large amounts, for even further security.

Digipass is a small portable device with Strong Authentication. At a touch of a button, it initiates a unique one-time password and in combination with the Authorisation PIN enables the User to perform fund transfers and payments with higher security.

It weights only 10 grams and can be carried on a key chain or simply in your pocket or purse.

Hellenic Bank will never ask you for your Security Password or Authorisation PIN over the telephone, in an electronic message, or in any written communication.

Please refer to our Terms and Conditions and Security Sections for details related to your Security duties with Hellenic Net Banking Service.